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How to shop with us

We appreciate that not everyone is able to come into our physical store location at Castle Rising and shop with us. So we offer three alternative ways you can buy from the comfort of your home.
Here’s the details of all the ways you can shop with us:
 

– Visit our store in Castle Rising.

 

Follow us on Facebook and look out for special offers on products – get in touch, pay over the phone and we’ll post your order out to you (postage costs apply).

 

– See something you like on our website or email newsletter – get in touch, pay over the phone and we’ll post your order out to you (postage costs apply).

 

– Arrange a virtual shopping appointment – we’ll meet up on “Facetime” at an agreed date/time and we’ll shop the store together (once we know what you are looking for!). Pay over the phone for anything you would like to buy and we’ll then post your order out to you (postage costs apply). Book your virtual shopping appointment by calling 01553 631915.

 

Why don’t you have an online shop?

We found that our approach to choosing collections that are unique and therefore limited, meant that it was not as straightforward to carry on stocking an online shop when our physical store was able to re-open – in the way some stores do who buy their stock in bulk quantities.
 

Our Returns Policy:
For purchases in-store: We accept returns on all items within 21 days – items must be returned with tags on, unworn and with a valid receipt. Bring your items back to our store for your refund.

If you purchased from us over the phone: We accept returns on all items within 21 days – items must be returned with tags on, unworn and with a valid receipt. Notify us of your intention to return an order by telephone as soon as possible, and within the 21 days returns period.

Please note that you will be required to pay postage for your returned order. We also recommend you use a reputable courier or the Royal Mail whereby you can obtain a receipt as proof of return.

 
 

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